Shipping policy
At Vilamena, we want your shopping experience to be simple and convenient. We carefully pack every order and work to get it delivered to you as quickly as possible.
Order Processing
All orders are processed within 1–3 business days after your order is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Once your order has been dispatched, delivery usually takes:
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times may vary depending on your location, courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any free-shipping offers will be subject to the terms mentioned at the time of the offer.
Order Tracking
Once your order has been dispatched, you may receive a confirmation message containing your tracking details. You can use these details to track your shipment.
Incorrect Address
Please make sure your shipping address and contact information are correct before placing your order.
If an order has already been dispatched and the address provided is incorrect, additional shipping charges may apply for re-delivery.
Delayed or Lost Orders
While we work with reliable delivery partners, delays can occasionally occur. If your order has not arrived within the expected delivery period, please contact our customer support team so we can assist you.
In the unlikely event that a shipment is confirmed as lost by the courier, we will work with the courier to resolve the issue and provide an appropriate solution.